What's the difference between a quote and an order?

A quote is a price you offer a customer, which they can accept or decline — it isn't counted as work. An order is a confirmed booking you'll bake and get paid for, and only orders appear on your production lists, delivery runs and revenue reports.

What is an inquiry in Bakeboost?

An inquiry is a customer's first request — the occasion, a rough idea, maybe a photo and a budget — with no price and no commitment yet. Inquiries usually arrive through your enquiry form, and you turn them into a quote or an order.

How do I turn an inquiry into an order?

From the inquiry you can create a quote (a priced offer) or go straight to an order if the job's already agreed. When a quote is accepted, you convert it into an order in one step.

Do quotes show up in my production list or revenue?

No. Quotes are kept out of your production lists, delivery runs and revenue/tax totals until they become an order, so your numbers only reflect real, confirmed work.

What's the difference between an inquiry, a quote and an order?

Inquiry — the first ask

An inquiry is a customer's initial request: the occasion, a rough idea, maybe a reference photo and a budget. It carries no price and no commitment from either side. Inquiries usually arrive through your enquiry form on your website or storefront, and land in one place for you to reply to.

An inquiry's detail view, showing the customer's request before any price is offered.

From an inquiry you can reply to ask for more detail, then turn it into a quote or straight into an order. Full detail is in Inquiries: from enquiry to order.

Quote — your price offer

A quote is a formal price you send the customer. You build it just like an order — products, event date, delivery — but it's marked as a quote and follows its own lifecycle: Draft → Sent → Accepted / Declined / Expired → Converted.

If you switch on online quote responses, customers can accept or decline from the quote link and you'll see the status change; otherwise you mark it yourself. When they say yes, you convert the quote into an order in one step. See Creating and sending quotes and Let customers accept or decline quotes.

Order — confirmed, bakeable work

An order is a confirmed booking. Only orders are bakeable — they're what appears on your production and bake lists, your delivery runs, and your revenue and tax reports. An order moves through its own statuses: New → In Progress → Ready → Out for Delivery → Complete (with On Hold, Cancelled and Refunded as needed).

Full detail is in Creating and managing orders.

How they flow into each other

Inquiry → Quote: turn a request into a priced offer.
Inquiry → Order: skip the quote when the job's already agreed.
Quote → Order: convert an accepted quote in one click.

Good to know

A quote isn't counted as work. Quotes are kept out of your production lists, delivery runs and revenue/tax totals until they become an order — so your numbers only reflect real, confirmed jobs.
Quotes have their own statuses. They use Draft/Sent/Accepted/Declined/Expired/Converted, which are separate from order statuses.
You can start anywhere. Not every job needs an inquiry or a quote — create an order directly when the booking's already settled.

What's the difference between a quote and an order?: A quote is a price you offer a customer, which they can accept or decline — it isn't counted as work. An order is a confirmed booking you'll bake and get paid for, and only orders appear on your production lists, delivery runs and revenue reports.
What is an inquiry in Bakeboost?: An inquiry is a customer's first request — the occasion, a rough idea, maybe a photo and a budget — with no price and no commitment yet. Inquiries usually arrive through your enquiry form, and you turn them into a quote or an order.
How do I turn an inquiry into an order?: From the inquiry you can create a quote (a priced offer) or go straight to an order if the job's already agreed. When a quote is accepted, you convert it into an order in one step.
Do quotes show up in my production list or revenue?: No. Quotes are kept out of your production lists, delivery runs and revenue/tax totals until they become an order, so your numbers only reflect real, confirmed work.

Last updated August 5, 2026