How do I refund a customer?

1. Open the order and choose Refund

Open the order you need to refund and use the Refund action. A refund window opens showing the order's products.

2. Pick what to refund

For a full refund, select everything. For a partial refund, tick only the items — and adjust the quantities — you're giving back. The refund total updates as you go, so you can see exactly what the customer will be owed.

3. Add a reason and a mode

Record why you're refunding (the customer's request and your own note), and choose the refund mode — cash, bank transfer or mobile wallet — so your records show how the money went back. Confirm to save.

4. Actually return the money

This is the step people miss. Bakeboost records the refund against the order; it does not reverse the original card payment. So:

• Paid by card (Stripe/Square/PayPal)? Issue the refund in that provider's dashboard for the same amount. That's what moves the money back to the customer.
• Paid by cash or transfer? Hand it back or send the transfer, then record it here.

Once done, the order shows as Refunded and is excluded from your sales, revenue and tax totals, so your reports stay accurate.

Good to know

• Bakeboost records; your gateway reverses. Always refund the card in Stripe or Square as well — recording it here alone does not return the customer's money.
• Partial refunds are supported. Refund individual items or quantities, not just the whole order.
• Refunded orders leave your revenue. They're kept out of sales and tax reporting once marked Refunded.
• The reason is saved. Keep a note of why — useful for your own records and any dispute.

Last updated August 5, 2026